Returns & Exchanges
Due to the perishable nature of seafood, we cannot accept physical returns. However, we are committed to your satisfaction and offer replacements or refunds for any quality issues reported within 24 hours of delivery.
1
Inspect Delivery
Examine your package immediately upon arrival to ensure all items are present and at the correct temperature.
2
Document Issues
Take clear photos of any damaged packaging or product quality concerns.
3
Contact Support
Email our team at [email protected] within 24 hours with your order number and photos.
4
Resolution
Our team will review your claim and issue a store credit, replacement, or refund within 3-5 business days.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing